Structured Data
The amount of customer interactions a business gets is increasing over time. But existing analytics + BI solutions were developed over a decade over, and are designed to only analyze your structured data
Unstructured Dark Data
Up to 90% of the data that businesses collect is called Dark data, mostly unstructured conversational text such as emails, support tickets, customer survey responses, call transcripts, etc — which is unstructured, unanalyzed and unusable by the business.
Dashbot leverages and unifies this data you already have, to give you a 360 view of all of your customer insights to accelerate business decisions.
Instantly access enriched insights such as Predicted CSAT and Customer Effort Scores, Categories & Reasons, Outcomes, and more.
Unlock the reasons locked in the open ended feedback portions of surveys. Move beyond surface level CSAT scores and discover the “Why?” Behind your customers decisions and comments.
Automatically extract topics, intents, training phrases, entities and more from your own historical data. Monitor and configure custom success KPIs, and set alerts of underperforming KPIs.
Monitor the behavior of your LLM chatbot including its accuracy and ability to stay within its guardrails. Visualize and understand how your LLM is actually interacting with your knowledge base.
Analyze historical agent conversation data to determine areas of automation opportunity and calculate ROI of automation before deploying a bot or IVR.
Visualize full user journeys, quickly identifying common flows, frustrations, and anomalies with transcript-level detail.
Analyze conversations across your Contact Center (support tickets, agent calls, etc) and leverage enriched insights to optimize performance
Conversations are the lifeblood of your business. Get customer insights and signals with a window into your dark data.
BOOK A DEMOLearn why businesses world-wide trust Dashbot to help unlock real business value from their customer interactions
We uphold the highest data security standards with SOC2 compliance
We uphold the highest data security standards with ISO compliance
We uphold the highest data security standards with GDPR compliance
PII redaction libraries are available for your teams to redact PII
Continuous penetration testing monitored & audited
Options available for cloud or single tenancy requirements
Our infrastructure is purpose-built for scale & performance
Upon request, we can delete all of the data ever sent to you
Master Service Agreements available for all enterprise clients
Connect Dashbot with all your team’s tools
— Maureen O'Sullivan, Program Manager at Dropbox
— Director of Speech Science & Analytics at Concentrix